You can turn Files into a collaboration tool by sharing folders with specific users who will be able to view, modify and delete all content in the shared folders. The invited users must open the invitation and click the invitation link. We are currently experiencing an unplanned outage for this product. View Service Status.
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If you think you should have access to this file, please contact Customer Service for further assistance. Contact Customer Service.
Solutions Solutions. Digital Workspaces. Unified Endpoint Management. Application Delivery. Secure Access. Content Collaboration. Disabling a user will also expire all tokens for that user. Since these tokens act as a replacement for your password, they are not tied to the password expiration policy either within ShareFile or to an AD password expiration. You will not need to reauthenticate with a tool when you change your password, but only when the oAuth token expires.
ShareFile accounts are stored on servers maintained by Amazon Web Services in multiple locations across the globe. All data centers containing ShareFile servers are SSAE 16 certified, proving that they meet high standards for security. Physical access is tightly controlled, and double verification is required to proceed to any areas housing data. Our servers are firewall protected and regularly updated to ensure that all of the latest security patches and updates are in place.
ShareFile has established operational procedures to maintain the availability of the system and user data, as appropriate and agreed to with users. ShareFile procedures take into account system capacity needs, physical and environmental threats to system resources, and recovery timelines needed to uphold service levels. Servers in the control plane are configured for high availability. Databases automatically fail over to an on-site secondary node, and data is further replicated at a geographically segregated disaster recovery site.
Replication delays are monitored and addressed in order to meet recovery point objectives. For Citrix-managed StorageZones, storage infrastructure is hosted with AWS and Microsoft Azure and availability is monitored real time by the network operations group.
Customers managing their own StorageZones are responsible for availability, capacity planning and disaster recovery for uploaded data in these StorageZones.
All ShareFile employees undergo full background checks and sign our handbook prior to beginning employment with the company. The handbook includes an agreement to maintain the privacy and security of account information. Company policy prohibits employees from accessing accounts or client data except where they have been expressly granted permission by an account administrator for the purpose of support.
Any logins or activity by ShareFile Support will be logged in the account activity reports and available for review by account administrators. In order to upload or download from a ShareFile account, you must access data housed in ShareFile cloud storage.
ShareFile separates application traffic from file uploads and downloads. ShareFile client applications require access to the ShareFile. User account settings, business logic and file metadata are handled by the SaaS application—no files are stored within the SaaS application tier.
Data Storage services known as StorageZones may be managed by Citrix or hosted and managed by customers. Files are stored securely within the data storage tier and accessible only by clients who have authenticated to the SaaS application tier.
The ShareFile SaaS application authorizes file operations between authenticated users and the appropriate data storage service. Users must authenticate in order to use ShareFile. In this article we assume that SAML is used for enterprise authentication. To support accounts that use Citrix-managed storage zones, Citrix manages a variety of storage servers that execute in Amazon or Azure public cloud infrastructure. The list of public cloud servers used for Citrix-managed StorageZones is variable based on your account location, scalability requirements, and other factors, and is subject to change.
After successfully authenticating with the SaaS application the client would upload and download files from one of the servers. Click here for information on CFR Part 11 compliance. To report a reproducible security vulnerability in a Citrix product, including ShareFile, please send the following information to the Citrix Security Response team:.
The above details should be sent to the Citrix security response team using the secure citrix. Please note that the security response email address should only be used to report specific security vulnerabilities. To reach our Global Customer Support department, email privacy sharefile. Billing cycles vary by country, please reference your location below for specific billing information:.
ShareFile will prorate your first charge based on the number of days left in the current month and your billing cycle. All subsequent charges will be billed on the 1st of the month based on your billing cycle.
In the event of account cancellation, you will not be billed further. Fees for extra services or features, such as additional employee licenses, will be billed at the time of the order.
You will initially be charged a prorated amount for the upgrade based on the number of days left until your regular billing date. Subsequently, you will be billed for all subscription charges on the normal billing date for your account. If you choose to cancel the extra features after your card has been billed for the month, you will not be reimbursed for the days you did not use the features.
If you believe ShareFile has billed you incorrectly, you must contact ShareFile no later than 60 days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. Inquiries should be directed via phone or email at support sharefile. For Customers Located in the UK and Germany: All billing cycles will start on the day of your order and you will continue to be billed on this same day each month on an ongoing basis.
If a month is shorter in duration than your typical billing date, your account will be billed on the final day of that month. In the event of account cancellation, your account will continue to be active through the final day of your current billing cycle and you will continue to have service through this date. Your subscription will not renew following the end of your current billing cycle. Account administrators or an Employee user with the "Edit Billing Information" permission can modify billing information from within the ShareFile web app.
Your credit card information can also be updated by phone. ShareFile offers invoice billing to accounts on annual billing cycles. Monthly and annual cycles are available. If you wish to switch to invoice billing, please contact ShareFile Support. Only employee users with the request plan changes permission can alter your billing plan.
Only account administrators or users with the request plan changes permission may perform this action. Select the plan type you wish to use, and enter the amount of licenses you wish to add.
Your billing estimate will be indicated at the bottom of the screen.
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